Customer Service Representative Maplewood, MN

At McQuillan Bros., we strive to provide an exceptional customer experience for everyone we interact with. We are focused on carrying our tradition of serving our neighbors and community at the highest level.

Customer Service Representatives at McQuillan Bros are the first point of contact for our customers. The purpose of this role is to serve with care and a desire to help those in need. We guide our customers through their problems with empathy and help them get connected to our team of exceptional technicians to get their issues resolved quickly. This team is driven to succeed and make a positive impact on our community.

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Duties and responsibilities

The primary tasks of a customer service representative are as follows:

• Answer incoming phone calls and online inquiries for the business
• Maintain a “Call Board” to ensure a full day’s work for the service team
• Contribute to the common good of the business. We don’t say things like “That’s not my job” We are many members of a team that works as one.
• Call our existing customers to remind them of upcoming service visits and specials throughout the year
• Technical work performed and customer interactions will result in online positive reviews. Actively ask customers to complete online reviews and provide feedback online.
• Provide follow up on all estimates for both the comfort consultants and the service.
• Ability to work with senior management to drive the business by maximizing our marketing dollars and booking the calls and inquiries
• Work with a team to drive to the common goals of the business
• Use a computer and appropriately input customer information
• Misc duties as assigned by manager, including but not limited to – packet assembly for service techs, thank you cards for customers, following up on service calls to ask how the experience was and others as assigned.
• During peak seasons the business may require flexibility with hours.

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Qualifications

Qualifications include:

• High School Diploma or Equivalent
• Ability to clearly input information into a software system
• Speak English
• Must be able to express empathy
• Be able to express themselves in a constructive manner
• Positive outlook
• Ability to calm people down when they are frustrated
• Service Titan skills a plus

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How We Work

We are a team and we act as such. We have a common goal and we all contribute to our team goal.

Physical requirements

This job requires sitting or standing at a computer and being on the phone (Headset) for the majority of the day.

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Additional Compensation:

• Bonuses
• Other forms

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

Communication method(s) used:

• Email

Schedule:

• 8 hour shift
• On call

This Job Is:

• A job for which military experienced candidates are encouraged to apply

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Achievement-oriented — enjoys taking on challenges, even if they might fail

Job Type: Full-time

Pay: Up to $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Weekends only

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Required)

Work Location: In person

• Health insurance