Dispatcher Maplewood, MN

You will serve as the first point of contact for our service technicians and customers. Throughout the day you’ll direct the team and keep the customers up to date. Your work will ensure our techs are successful and customers are informed and happy

Qualifications

• High school diploma or equivalent
• Successful work experience as dispatcher or other relevant position
• High degree of integrity
• Remains calm during stressful situations
• Ability to work effectively under pressure
• Excellent communication skills
• Comfortable talking on the phone to customers and technicians in the field, an active listener
• Solid multitasking skills and ability to prioritize calls according to urgency is essential
• This job requires sitting or standing at a computer and being on the phone (Headset) for most of the day

• You will serve as the first point of contact for our service technicians and customers
• Throughout the day you’ll direct the team and keep the customers up to date
• Your work will ensure our techs are successful and customers are informed and happy
• Customer Communication
• Work with customers that are scheduled and update them on the day and time their service team member will be coming to their home
• Proactively builds rapport with customer to ensure repeat business
• Helps resolve customer’s concerns
• Totally comfortable making outbound calls to customers
• Ability to help collect payments and reschedule when necessary
• Service Technician Support
• Notify teams of destinations, dates and times, reason for service call and customers point of contact name
• Dispatch to ensure the right service members are assigned to the right jobs
• Ability to manage the whereabouts of multiple trucks and technicians in the field
• Help the techs fully debrief each service appointment and ensure invoices are accurate
• Assist Service teams with payroll, reimbursement paperwork and approvals
• Presents information in a timely fashion
• Acts constructively
• This position is required to work weekdays from 11am- 7pm
• Works in a general proximity with others

• Salary: $18.00 – $22.00 per hour
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Working Conditions – Physical Requirements

• This position is required to work weekdays from 11am- 7pm
• Works in a general proximity with others
• This job requires sitting or standing at a computer and being on the phone (Headset) for most of the day.