Website mcuillanbros McQuillan Home Services
Minnesota's Original Home Services Since 1883
Job Description
This role is responsible for installing, inspecting, and fixing our customers’ Plumbing and water quality equipment.
Duties and responsibilities
- Complete all demand and non-demand Plumbing in-home, service calls.
- Establish customer rapport and provide the right products and solutions.
- Ability to accurately troubleshoot and repair Plumbing and water quality equipment.
- Ask proper lifestyle questions to troubleshoot Whole Home Plumbing malfunctions.
- Articulate repair and/or replacement opportunities for aging, inefficient or underperforming systems or refer qualified replacement solutions.
- Educate and assist customers in choosing the best finance options and maintenance plans.
- Maintain a clean and organized job site representing and protecting the company’s reputation.
- Understand service criteria and be accountable for exceeding revenue goals.
- Achieve daily revenue goals and required closing rate on calls to the benchmark of the department.
- Be accurate and timely with invoices, timecards, curbside feedback, and option sheets.
- Present yourself as professional and knowledgeable to win new referrals and repeat business.
- Maintain clean uniform daily which promotes the McQuillan brand.
- Work alongside customer service and dispatch to ensure overall success of the business.
- Protect company assets.
- Maintain a clean and tidy truck. Receive regular truck washes, oil changes to be completed outside of working hours.
- Maintain inventoried truck, as established by McQuillan Bros standards.
- Participate actively in all training exercises, morning staff and employee meetings.
- Show up on time for calls and all training meetings.
- Miscellaneous projects assignments at management’s discretion
Qualifications
- 2yr of Plumbing field experience
- Journeyman’s or Master plumber license preferred
- Ability to troubleshoot plumbing equipment & Fixtures.
- Clean, safe driving record.
- Critical-thinker, problem-solver
- Strong verbal communication skills, ability to explain complex HVAC issues with customers in a way they understand.
- Strong desire to be a better technician tomorrow than you are today.
- Competitive individual contributor who also loves to win as a team.
How We Work
Qualifications include:
- Self-starter who is highly motivated and accountable for results
- Takes initiative and is able, at times, to self-direct.
- High degree of integrity, acts with honest
- Accountable for results
- Acts constructively.
- Committed to excellence.
Physical requirements
Ability to lift 50lbs.
Be able to stand for up to 4hrs at a time.
Able to kneel.
