Nate our technician was informative and friendly. He checked our boiler over and made sure it was ready for winter and functional. Communication on our service window via the text system was poor. We were able to make same week appointment. Clear options with price points on possible future services and upgrades to our systems were presented to us. Technician good. Service good. Late appointment after the window was ok but not getting any update and having to call thinking no one was coming was nerve racking and not good.